Below are a few frequently asked questions. As we try to provide you with the best customer experience, your feedback is greatly appreciated. If you have any questions please email us at: hello@solarphy.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US, Europe & China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 5-15 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will usually take between 2-5 business days. If you haven't received your tracking number after 5 business days, please don't hesitate to contact us. 

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on most items.

Q. Do you offer warranty service?

A. Yes, We offer a 1 year warranty that ensures that covers everything. This includes refunds and replacements after our standard 14 days refund/return policy

Q. My product is defective, what do I do?

If you received a product that isn't working, you need to film/video the damaged or non-working product and send it to us. Once determined that it is broken, you will receive a 100% free replacement. You also do not need to send the broken product back to us. 

Q. Where is your company located?

A. We are based in The Netherlands and work directly with manufactures supplying you high-quality products from overseas: China. 

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to: hello@solarphy.com.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal. 

Q. Is Checkout on this site safe and secure?

A. You can be 100% certain that your transaction will be smooth and safe. Your information is never stored in our systems. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends on where are you located and if you order more than 1 piece. Please check your country's customs laws to find out more.